# Notification emails

> Every email Emailit sends you about your account, workspaces, domains, webhooks, sending health and billing, who receives each one and how to control it.

Emailit sends a small set of system emails about your account and workspaces. This page lists each one, when it's sent, who gets it and whether you can turn it off. Use it to make sure the right people receive alerts, and to allowlist the sender.

System emails come from `noreply@emailit.com`. Add it to your allowlist so codes and alerts don't land in spam.

## Account emails

These go to the email address on your account. They're required for sign-in and can't be turned off.

| Subject | When it's sent | Details |
| --- | --- | --- |
| Your Emailit verification code | You sign up, or ask for a new code | 6-digit code, valid for 15 minutes. |
| Your Emailit sign-in code | Every password sign-in, unless an authenticator app is on | 6-digit code, valid for 15 minutes. Turn on an [authenticator app](/docs/account/two-factor-and-passkeys/) to stop these. |
| Reset your Emailit password | You select **Forgot your password?** | Link valid for 60 minutes. |
| Confirm your new Emailit email | You change your account email | Sent to the new address. Code valid for 15 minutes. |

## Workspace and domain emails

| Subject | When it's sent | Who receives it |
| --- | --- | --- |
| You have been invited to join Acme on Emailit | An admin invites someone under **Workspace → Settings → Members** | The invited address. The link is valid for 7 days. |
| DNS records for acme.com | Someone uses **Send to email** on a domain's DNS setup | The address they entered, for example your DNS administrator. |
| Sending domain acme.com is no longer verified | The daily DNS check finds that a verified domain's SPF, DKIM or return-path record is broken | The workspace owner. |

## Webhook emails

| Subject | When it's sent | Who receives it |
| --- | --- | --- |
| Webhook delivery is failing: Orders | A webhook request fails 3 times in a row | The workspace owner. |
| Webhook disabled after delivery failures: Orders | An endpoint keeps failing for 3 days and Emailit disables it | The workspace owner. |

See [Retries and failures](/docs/webhooks/retries-and-failures/) for the retry schedule and how to re-enable an endpoint.

## Sending health emails

Emailit checks bounce rates every hour. When a threshold is crossed, the workspace owner gets one of these:

| Subject | Meaning |
| --- | --- |
| Your Emailit sending health needs attention | Bounce rate is elevated. Clean your lists. |
| Urgent: your Emailit sending health is at risk | Bounce rate is high and sending may be paused. |
| Sending from acme.com is paused | One domain's bounce rate is too high, so that domain is paused. Other domains keep sending. |
| Your Emailit workspace has been suspended | The workspace's bounce rate is too high. New mail won't send until support restores it. |

See [Sending health](/docs/deliverability/sending-health/) for the exact thresholds.

## Billing emails

Billing emails go to the **Notification emails** listed in the **Auto-refill** card under **Workspace → Billing**. If that list is empty, they go to the workspace's billing email. Only admins can change these settings.

| Subject | When it's sent | Setting that controls it |
| --- | --- | --- |
| Emailit is about to auto-refill your credits | Auto-refill is about to charge your card | **Email when a refill is about to happen** |
| Emailit auto-refilled your credits | Auto-refill charged your card and added credits | **Email when a refill happens** |
| Emailit credits are running low | Your balance drops to the **Running-out threshold**. At most once every 24 hours. | **Alert when running out of credits** |
| New Emailit invoice | An invoice is paid, for example a subscription renewal | **Email the same addresses when a new invoice is issued**, also shown as **Receive PDF invoices** in the billing email settings |

All four are on by default. See [Auto-refill and alerts](/docs/billing/auto-refill/) and [Invoices and billing details](/docs/billing/invoices/).

## Who is the workspace owner?

The owner is the person who created the workspace. Owner alerts go to the owner's account email. The owner can't be removed from the workspace, and the dashboard has no way to transfer ownership, so contact [support@emailit.com](mailto:support@emailit.com) if alerts need to reach someone else. Until then, have the owner forward them or set up a mail rule.

## What isn't emailed

- **Replies to workspace requests.** When the Emailit team replies to a production access, custom plan or dedicated IP request, the reply appears in the request's conversation under **Workspace → Settings → Requests**. Check there for updates.
- **Individual bounces and complaints.** Emailit doesn't email you per message. Use [webhooks](/docs/webhooks/) or the **Notify me of any bounces** [automation](/docs/automations/recipes/) to get them.
- **Notification preferences.** Apart from the billing toggles above, you can't unsubscribe from system emails. They're limited to security, delivery and billing events.

## Related

- [Sign-in and security](/docs/account/sign-in-and-security/)
- [Auto-refill and alerts](/docs/billing/auto-refill/)
- [Sending health](/docs/deliverability/sending-health/)

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Source: https://emailit.com/docs/account/notification-emails/