# Why can't I send my campaign?

> Fix campaigns that won't send. Covers unverified workspaces, a disabled Send button, missing audiences, past schedule times and held campaign emails.

This article helps when a campaign refuses to send, sends to nobody, or sends but its emails don't go out. Work through the causes in order: the first one is the most common for new accounts.

## Symptoms

- Sending shows the error **Workspace not verified**.
- The **Send campaign** button on the last step is disabled.
- Scheduling shows **Pick a time in the future.**
- The campaign finished with 0 recipients.
- The campaign sent, but its emails show **Held** in the report or in **Email API → Emails**.

## Cause

| What you see | Cause |
| --- | --- |
| **Workspace not verified** | Unverified workspaces can't send campaigns at all. The API returns `403` with the code `unverified_workspace_recipient`. |
| **Send campaign** is disabled | The From email, From name, subject or content is empty. The **Checks** card on the send step shows which. |
| Can't continue past Recipients | No audience is selected: **At least one audience is required**. |
| 0 recipients | The audiences have no subscribed contacts. Unsubscribed and suppressed contacts are skipped. |
| **Pick a time in the future.** | The scheduled time has passed. Only draft campaigns can be scheduled. |
| Emails **Held** | The workspace ran out of credits. Campaign emails cost 2 credits each and are charged as they're sent. |
| Emails **Bounced** right away | The From address uses a domain that isn't in this workspace. |

The **Missing unsubscribe link!** check is a warning, not a block, but you should still fix it. See [Why is the unsubscribe link missing from my campaign?](/docs/kb/unsubscribe-link-missing/).

## Fix

1. **Get production access.** If you see **Workspace not verified**, an admin submits **Request Workspace Verification** under **Requests** in **Workspace → Settings**. Until it's approved, use **Send test** to preview the campaign with workspace members. See [Production access](/docs/workspaces/production-access/).

2. **Complete every field.** Go back to **Sender and Subject** and fill in From name, From email and subject. Use a From address on a domain verified in this workspace, so the email is signed with your DKIM key. Then add content in step 3.

3. **Choose an audience with subscribers.** On the **Recipients** step, select at least one audience and check the estimated recipient count. See [Audiences](/docs/audiences/) and [Import and export contacts](/docs/contacts/import-export/).

4. **Pick a future time.** Choose **Immediately**, or a time in the future under **Schedule**. To change a scheduled campaign, use **Cancel Schedule** to return it to draft, then schedule it again.

5. **Top up credits before large sends.** Make sure your balance covers 2 credits per recipient. If emails were held for credits, buy credits in **Workspace → Billing**, then retry the held emails. Don't duplicate and resend the campaign, or recipients who already got it receive it twice. See [Why is my email held?](/docs/kb/email-status-held/).

For the full flow, see [Create a campaign](/docs/campaigns/create/) and [Test and schedule](/docs/campaigns/test-and-schedule/).

## Still stuck?

[Contact support](/contact/) or ask in [Discord](https://discord.emailit.com) with the campaign name and a screenshot of the send step.

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Source: https://emailit.com/docs/kb/campaign-send-blocked/