# Why didn't my monthly credits reset?

> Included credits reset on your billing date for monthly subscriptions and on the 1st of the month (UTC) for everyone else. Unused credits don't roll over.

This article explains when the credits included with your plan are refreshed, and what to check when the balance hasn't changed when you expected.

## Symptoms

- A new month started, but **Workspace Included** on the **Billable usage** tab still shows last month's usage.
- The **Credits** meter in the sidebar didn't go up.
- Credits you didn't use last month are gone.

## Cause

Your balance has two parts. **Included credits** come with your plan and any bonuses, and reset each month. **Purchased credits** never expire and never reset. Included credits are always used first.

When included credits reset depends on how you pay:

| Workspace | Included credits reset |
| --- | --- |
| Pro or Business, billed monthly | When the renewal invoice for your billing cycle is paid |
| Pay as you go, yearly plans, AppSumo and lapsed subscriptions | At 00:00 UTC on the 1st of each month |

So the usual reasons for a missing reset are:

- **Your billing date isn't the 1st.** A monthly subscription that started on the 17th resets on the 17th.
- **The renewal invoice wasn't paid.** If the card payment failed, the cycle doesn't renew and the credits don't reset.
- **It isn't the 1st in UTC yet.** If your dashboard shows local time, the reset can appear to happen a few hours early or late.
- **Unused credits don't roll over.** At each reset, the included allowance starts again from the full amount. Leftovers from the previous month are lost.

## Fix

1. **Check your balance and its sources.** Open **Workspace → Billing** and select **Billable usage**. **Workspace Included** shows this cycle's included credits, and **Included credit sources** lists where they come from, such as your plan, referral or partner bonuses and AppSumo.

2. **Check the renewal invoice.** On the **Invoices** tab, find the latest invoice and its **Status**. If it isn't paid, update the card under **Payment method** on the **Workspace plan** tab. The credits reset once the invoice is paid.

3. **Wait for the 1st in UTC.** On Pay as you go and yearly plans, the reset happens at midnight UTC on the 1st. Switch the dashboard to UTC in the user menu under **Timezone** to compare.

4. **Avoid running out before the reset.** Turn on [auto-refill](/docs/billing/auto-refill/) so purchased credits cover you when included credits run out, or choose a plan with more included credits. See [Plans](/docs/billing/plans/).

Daily sending limits are separate from credits and reset every day at midnight UTC. See [Limits](/docs/limits/) and [Credits](/docs/billing/credits/).

## Still stuck?

If a paid invoice didn't reset your credits, [contact support](/contact/) or ask in [Discord](https://discord.emailit.com) with your workspace name and the invoice number.

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Source: https://emailit.com/docs/kb/credits-did-not-reset/