# Workspaces

> A workspace holds your domains, API keys, emails, contacts, members and billing. Learn to create and switch workspaces, sandbox mode and per-workspace limits.

A workspace is the container for everything you send with Emailit. Use one per product, brand, environment or client, and invite the people who work on it. This page explains what a workspace holds, how sandbox and production modes work, and which limits apply per workspace.

## What belongs to a workspace

Everything except your personal login lives in a workspace:

- **Sending:** sending domains, API keys, emails and their logs, templates, webhooks, suppressions, events and analytics.
- **Marketing:** contacts, custom fields, audiences, campaigns, forms and automations.
- **Team:** members, roles, invitations and invite codes.
- **Billing:** plan, included and purchased credits, add-ons, payment method, billing email and invoices.
- **Settings:** name, data retention, automatic suppression and requests to the Emailit team.

Nothing is shared between workspaces. An API key only works in its own workspace, and a domain verified in one workspace must be added and verified again in another.

## How it works

Your [account](/docs/account/) can belong to many workspaces, with a role in each. The dashboard shows one workspace at a time:

- **URL.** Dashboard pages use the pattern `https://dash.emailit.com/<workspace-id>/`, for example `https://dash.emailit.com/w1a2b3c4d/dashboard`. Opening `https://dash.emailit.com` takes you to the last workspace you used.
- **Switch.** Select the workspace name at the top of the sidebar, search your workspaces and pick one.
- **Create.** In the same menu, select **Create Workspace** and enter a name. You become its owner and an Admin.
- **Rename.** Admins can rename a workspace under **Workspace → Settings → General**.

The person who creates a workspace is its **owner**. The owner is always an Admin, can't be removed, and receives domain, webhook and sending health alerts. See [Members and roles](/docs/workspaces/members-and-roles/).

Workspaces can't be deleted from the dashboard. Email [support@emailit.com](mailto:support@emailit.com) if you need one closed.

## Sandbox and production

Every new workspace starts in **sandbox** mode. The dashboard shows a banner: "This workspace is not verified. Emails can only be sent to workspace members' account emails."

| | Sandbox | Production |
| --- | --- | --- |
| Recipients | Only the account emails of workspace members | Anyone |
| Campaigns | Blocked | Allowed |
| API sends to other recipients | `403` with `unverified_workspace_recipient` | Accepted |
| SMTP to other recipients | `550` at `RCPT TO` | Accepted |

To move to production, an admin verifies a sending domain and requests production access. The Emailit team reviews the request. Each new workspace needs its own approval. See [Production access](/docs/workspaces/production-access/).

## Suspended workspaces

If a workspace's bounce rate gets too high, Emailit suspends it. The dashboard shows **Workspace suspended**: "New mail will not send until support restores this workspace." While suspended:

- API requests that change data, such as sending email, return `403 Workspace is suspended`. Read requests still work.
- Queued email is held instead of delivered.
- The owner receives "Your Emailit workspace has been suspended".

Contact [support@emailit.com](mailto:support@emailit.com) to restore the workspace. See [Sending health](/docs/deliverability/sending-health/).

## Limits are per workspace

Plans, credits and limits belong to a workspace, not to your account. Each workspace has its own plan, credit balance, sending limits and domain allowance, and upgrading one workspace doesn't change the others.

| | Pay as you go | Pro | Business | Custom |
| --- | --- | --- | --- | --- |
| Included credits / month | Up to 3,000 | 100,000 | 2,500,000 | Flexible |
| Sending domains | 3 (25 after your first credit purchase) | 100 | 1,000 | By agreement |
| Webhook endpoints | 3 | 10 | 100 | 100 |
| Subscribers per audience | 10,000 | 50,000 | 250,000 | Unlimited |

New workspaces also start at 2 emails per second and 5,000 emails per day. See [Limits and quotas](/docs/limits/).

## Partner and referral bonus

If you signed up with a partner or referral code, the monthly bonus credits go to the **first workspace you create**. Workspaces you create later, or join with an invitation, don't get the bonus. See [Refer a friend](/docs/programs/referrals/) and [Partner program](/docs/programs/partners/).

## Next steps

  - [Members and roles](/docs/workspaces/members-and-roles/): What Admins and Members can do.
  - [Invitations](/docs/workspaces/invitations/): Invite by email or share an invite code.
  - [Production access](/docs/workspaces/production-access/): Leave sandbox mode and send to anyone.
  - [Workspace settings](/docs/workspaces/settings/): Name, retention, suppression and requests.

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Source: https://emailit.com/docs/workspaces/