# Workspace requests

> Ask the Emailit team for production access, a custom plan or a dedicated IP, follow the conversation, and request higher sending limits from the Dashboard.

Some changes need a person at Emailit to review them. Workspace requests are how you ask, and each one has a status and a conversation thread. This page covers the three request types, the fields they ask for, and the separate **Request Increase** form for sending limits.

## Request types

| Type | What it's for | Where you create it | Who can create it |
| --- | --- | --- | --- |
| **Workspace Verification** | Production access, so you can send to anyone | Sandbox banner > **Request production access**, or **Workspace → Settings → Requests** > **Request Verification** | Admins |
| **Custom plan** | Volume pricing, invoicing or terms beyond Business | **Workspace → Billing** > **Plans** > **Custom** > **Contact sales** | Admins and Members |
| **Dedicated IP** | One or more IP addresses reserved for your workspace | **Workspace → Billing** > **Add-ons** > **Dedicated IP** > **Contact sales** | Admins and Members |

Each workspace can have one pending request of each type. Trying to open a second one shows, for example, "A pending custom plan request already exists". After you submit, the dashboard opens the request's page.

The verification form is covered in [Production access](/docs/workspaces/production-access/).

## Custom plan and dedicated IP fields

Both forms open a **Contact sales** dialog. Every field is required.

| Field | Options |
| --- | --- |
| **Company size** | 1 to 10, 11 to 50, 51 to 200, 201 to 1,000, 1,000+ |
| **Annual revenue** | Under $1M, $1M to $10M, $10M to $50M, $50M to $100M, $100M+ |
| **Annual email volume** | Under 100,000; 100,000 to 1,000,000; 1,000,000 to 10,000,000; 10,000,000 to 50,000,000; 50,000,000+ |
| **How many dedicated IPs** | Dedicated IP requests only: 1 IP, 2 IPs, 3 IPs, 4 IPs, 5 or more IPs |
| **Describe your needs** | 10 to 2,000 characters |

For a dedicated IP, say how much you send per day and whether you need separate IPs for transactional and marketing mail. See [Dedicated IPs](/docs/deliverability/dedicated-ips/) and [pricing](/pricing/).

## Statuses

| Status | Meaning |
| --- | --- |
| **Pending Review** | Waiting for the Emailit team. |
| **Awaiting Your Reply** | The team asked a question. When you reply, the status goes back to **Pending Review**. |
| **Approved** | Done. For verification, the workspace is now in production. |
| **Rejected** | Not approved. The conversation explains why. You can submit a new request. |

## Follow a request

1. **Open the list.** Go to **Workspace → Settings → Requests**. Each row shows **Type**, **Status** and **Submitted**. You can filter the list.

2. **Open the request.** Select a row. The left side shows what you submitted, along with when it was submitted and reviewed. The right side is the conversation.

3. **Reply.** Type in **Write a reply...** and select **Send**, or press Cmd+Enter (Ctrl+Enter on Windows). Replies from Emailit are marked **Team**.

Anyone in the workspace can read and reply to requests. Emailit doesn't email you when the team replies, so check the request page. Once a request is approved or rejected, the conversation closes and shows "This request has been approved" or "This request has been rejected".

## Request higher sending limits

Sending limit increases use a separate form on the Dashboard, not a workspace request.

1. **Open the form.** On the **Dashboard**, find **Sending Limits** and select **Request Increase**. The dialog shows your **Current Limits**.

2. **Enter what you need.** Fill in every field:

   | Field | Allowed values |
   | --- | --- |
   | **Requested Emails per Second** | 1 to 50 |
   | **Requested Emails per Day** | 1 to 100,000 |
   | **Requested Subscribers per Audience** | 1 to 1,000,000 |
   | **Source of Email List** | 5 to 500 characters |
   | **Reason for Increase** | 10 to 1,000 characters |

3. **Submit.** Select **Submit Request**.

The request goes to the support team by email, together with your sending statistics for the last three months: emails sent, unique recipients, bounces and bounce rate. It doesn't appear under **Requests**. The team usually reviews it within 24 hours and contacts you by email.

A low bounce rate and a clear opt-in source make approval faster. On Pro and Business, limits also rise automatically while sending health stays good. See [Limits and quotas](/docs/limits/).

## Related

- [Production access](/docs/workspaces/production-access/)
- [Plans](/docs/billing/plans/)
- [Add-ons](/docs/billing/add-ons/)
- [Limits and quotas](/docs/limits/)

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Source: https://emailit.com/docs/workspaces/requests/