Get Your Workspace Verified
We’re introducing Workspace Verification, a review process that every new workspace goes through before unlocking full production sending. It’s how we protect deliverability for everyone on the platform while keeping onboarding fast and transparent.
Why we built this
Deliverability is a shared resource. When multiple customers send email through the same infrastructure, one bad sender can damage IP reputation for everyone. Spam complaints, bounces from purchased lists, or cold outreach campaigns can land shared IPs on blocklists, and suddenly legitimate transactional emails start hitting spam folders.
Every major ESP gates production access in some form:
| Provider | Approach |
|---|---|
| Amazon SES | Sandbox with 200 emails/day limit, written request to move to production, can take days with no conversation |
| SendGrid | Identity verification and domain authentication, gradual limit increases, largely automated but opaque |
| Resend | Low initial limits, domain verification required, manual review for higher tiers |
| Mailgun | Foundation tier capped at 100 emails/hour, scale plans require verification and compliance review |
We studied all of these when designing our approach. The result combines domain verification prerequisites, a transparent conversational review, fast response times, and clear upfront compliance requirements.
How it works
Every new workspace starts unverified with limited sending capabilities. To unlock full production sending, you submit a verification request from your dashboard. Our team reviews each request and usually responds within 24 business hours. Once approved, the workspace is instantly verified and all sending limits are activated according to your plan.
Prerequisites
Before submitting a verification request, at least one sending domain must be fully verified in your workspace. That means SPF, DKIM, and DMARC DNS records need to be in place and passing. This ensures domain ownership and proper email authentication from day one.
What we collect
The verification form asks for:
- Primary email type — transactional or marketing
- Business description and website URL
- Use case description — what emails you plan to send and why
- Subscriber source — how you collect your email list (marketing only)
- Current subscriber count (marketing only)
- Expected monthly email volume
- Compliance confirmations — GDPR & CAN-SPAM, Acceptable Use Policy, and acknowledgment that cold emailing is prohibited
The review process
Requests are reviewed by our team through a dedicated admin system. Two things can happen:
- Approved — your workspace is instantly verified. No waiting for manual configuration.
- Need more info — we reply directly through the request conversation. You get an email notification and can respond from your dashboard.
Status tracking works both ways: “pending” means we’re reviewing it, “awaiting customer” means we’ve asked a question and are waiting for your reply.
If a request isn’t approved, we provide clear feedback on what needs to change. You can update your submission and resubmit.
Email notifications
You’ll receive an email at every step:
| Event | What you receive |
|---|---|
| Request submitted | Confirmation with a summary of what you submitted |
| Team replies | Notification that our team asked a question or left a comment |
| Workspace approved | Approval notice with next steps to start sending |
| Request not approved | Feedback with guidance on what to adjust |
Get started
- Add a sending domain to your workspace and configure SPF, DKIM, and DMARC records
- Open the verification form from your workspace dashboard and fill in the details
- Once approved, your workspace is verified and ready for production
We built Workspace Verification because we care about your emails actually reaching inboxes. A few minutes during onboarding means better deliverability for everyone on the platform, including you.
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