Troubleshooting
Why does my workspace invitation say it's invalid or expired?
Fix workspace invitation links and invite codes that don't work. Email invites last 7 days, invite codes 24 hours, and both need the right account.
This article helps when you can’t join a teammate’s workspace from an invitation email or an invite code. It also tells admins how to send a working invitation.
Symptoms
- The invitation page shows Invalid or expired invitation.
- Accepting shows This invitation was sent to a different email address.
- Entering an invite code shows Invite code is invalid or has expired, or Too many failed invite codes. Try again in an hour.
- An admin trying to invite you again sees An invitation has already been sent to this email.
Cause
Emailit has two ways to join a workspace, each with its own rules:
| Method | Valid for | Who can use it | Role |
|---|---|---|---|
| Email invitation | 7 days | Only the invited email address | Chosen by the admin |
| Invite code (8 characters) | 24 hours | Anyone with the code, until it expires or is revoked | Member |
An invitation link stops working when:
- It’s older than 7 days.
- It was already accepted, or an admin canceled it. The page shows the same message in every case.
- You’re signed in with a different account. The invitation is tied to the exact address it was sent to.
An invite code fails when it’s older than 24 hours, was revoked, or was mistyped. After 5 wrong codes, joining by code is locked for an hour.
Fix
-
Sign in with the invited address. If you have several Emailit accounts, sign out and open the link again. When you’re signed out, the page pre-fills the invited email. Choose Log in and accept, or Sign up if you don’t have an account yet.
-
Ask an admin for a new invitation. There’s no resend button. The admin goes to WorkspaceSettings, opens Members, selects Cancel Invitation on your pending row, and then uses Invite Member again with your email and role. See Invitations.
-
Or use an invite code. An admin selects Invite code on the Members page to generate one. Sign in, go to
https://dash.emailit.com/create-workspace, and enter the code under Join a workspace. Codes always join as Member, and an admin can change your role afterward. -
Wait out a lockout. If you entered too many wrong codes, wait an hour. Each new wrong attempt restarts the hour.
-
Check that you aren’t already in. If the workspace appears in the workspace switcher, you’re already a member.
Only admins can invite people, cancel invitations and create invite codes. See Members and roles.
Still stuck?
Contact support or ask in Discord. Include the workspace name and the email address the invitation was sent to.