Concept
Credits
How Emailit credits work: what each action costs, included vs purchased credits, monthly resets, buying credits, the Billable usage tab and running out.
Credits are the single currency for everything you do in Emailit. This page explains what uses credits, which credits are spent first, when they reset, and what happens when a workspace runs out.
What each action costs
| Action | Credits |
|---|---|
| Email sent with the API or SMTP (per recipient) | 1 |
| Inbound email received | 1 |
| Campaign email (per recipient) | 2 |
| Automation run | 3 |
| Email verification (per address) | 5 |
- API and SMTP email costs 1 credit per recipient. A message to 3 addresses across
to,ccandbcccosts 3 credits. - Inbound email costs 1 credit for each message received on your inbound domain.
- Campaign email costs 2 credits per recipient.
- Automation runs cost 3 credits each. Emails a run sends are charged on top, like any other email.
- Email verification costs 5 credits per address. Verification lists are charged up front for every unique address in the list.
Retrying or forwarding an email creates a new email and costs credits again.
Your balance
A workspace has two pools of credits:
| Pool | Where it comes from | Expires |
|---|---|---|
| Included | Your plan, plus any partner, referral or AppSumo bonus | Resets every month. Unused credits don’t roll over. |
| Purchased | Credits you buy, auto-refills, claimed referral rewards and some one-time bonuses | Never |
Emailit always spends included credits first and only uses purchased credits once the month’s included credits are gone. A single action can be split across both pools.
| Pay as you go | Pro | Business | Custom | |
|---|---|---|---|---|
| Included credits / month | Up to 3,000 | 100,000 | 2,500,000 | Flexible |
Included credit sources
Included credits can stack from several sources. On the Billable usage tab, hover the info icon next to Workspace Included to see them:
| Source | Amount |
|---|---|
| Plan included | The plan’s monthly credits |
| Partner | +5,000 a month, or +10,000 on Pro and Business, if you signed up with a partner code |
| Referral | +5,000 a month, or +10,000 on Pro and Business, if you signed up with a referral code |
| AppSumo plan included | The monthly credits of your AppSumo license tier |
| License included | Extra credits agreed for your workspace, for example on a Custom plan |
Partner and referral bonuses only apply to the first workspace the referred person creates.
When included credits reset
| Your workspace | Reset |
|---|---|
| Monthly Pro or Business subscription | When the monthly renewal invoice is paid, at the start of each billing cycle |
| Everyone else: Pay as you go, yearly subscriptions and AppSumo-only workspaces | At 00:00 UTC on the 1st of each month |
Purchased credits are never reset.
Buy credits
-
Open Billable usage. Go to WorkspaceBilling and select the Billable usage tab. You need the Admin role.
-
Choose an amount. Use the slider or type a whole-dollar amount from $20 to $500. The control shows how many credits you get at your plan’s rate.
-
Purchase. Select Purchase $20 (the button shows your amount), check it in the Purchase email credits dialog and select Buy $20 of credits to open Stripe Checkout.
-
Pay. Complete the payment. The credits are added to the workspace as soon as Stripe confirms it.
You can also select Top up under the Credits meter in the sidebar, or on the Credits & Pricing card on the Dashboard.
| Plan | Credits per $1 | Price per 10,000 | $20 buys | $500 buys |
|---|---|---|---|---|
| Pay as you go | 5,000 | $2 | 100,000 | 2,500,000 |
| Pro and Business | 10,000 | $1 | 200,000 | 5,000,000 |
The rate is set when you buy. Credits you bought on Pay as you go keep their count when you upgrade. On Pay as you go, your first purchase also raises the sending domain limit from 3 to 25.
To buy automatically when your balance runs low, turn on auto-refill.
The Billable usage tab
| Element | What it shows |
|---|---|
| Show $ balance | Shows amounts in dollars at your plan’s rate instead of credits. Only the view changes. Charges stay in credits. |
| Workspace Included | This billing cycle’s included credits, with their sources |
| Purchased credits | Purchased credits left in the workspace |
| Total billing cycle spend | Credits used this billing cycle across SMTP, inbound, campaigns, verification and automations |
| Credits remaining | Included credits left this cycle plus purchased credits |
| This billing period | A daily chart of usage per product |
| Usage | A table with usage for SMTP / API, Inbound, Campaigns, Email verification and Automations |
When you run out
Each action checks for credits before it runs. If the workspace doesn’t have enough:
| Action | What happens |
|---|---|
| API send, retry or forward | 402 Insufficient credits. Nothing is sent or charged. See Why do I get 402 Insufficient credits? |
| SMTP and campaign email | The email is accepted, then held with “Workspace has not enough email credits to send this email.” |
| Inbound email | The sending server gets 452 Insufficient credits to receive inbound email and usually retries later. |
| Email verification | 402. Lists aren’t started. |
| Automation run | The run fails with the reason insufficient_credits. |
After you buy credits, retry held emails from the email’s detail page or with Retry an email. Retrying creates a new email. See Held emails.
You get an email when your balance drops to 1,000 credits, unless you turned the alert off. See Auto-refill and alerts.
Refunds
If you’re not satisfied with your first credit purchase, and you’ve sent up to 1,000 emails, contact support@emailit.com within 30 days for a full refund. See the FAQ on the pricing page.