How-to
Auto-refill and credit alerts
Have Emailit buy credits automatically when your balance runs low, choose who gets refill, low-balance and invoice emails, and understand the refill rules.
Auto-refill buys credits for you when a workspace’s balance drops to a threshold, so sending never stops because you forgot to top up. The same card also controls the low-balance alert and who receives billing emails. This page explains every setting.
Before you begin
- You’re an Admin of the workspace.
- The workspace has a default card. Add one under Payment method on WorkspaceBilling. See Invoices and billing details.
Turn on auto-refill
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Open the Auto-refill card. Go to WorkspaceBilling. The Auto-refill card is on the Workspace plan tab.
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Set the refill amount. Use Refill amount to pick a whole-dollar amount from $20 to $500. The control shows how many credits that buys on your plan.
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Set the threshold. Enter the Minimum credit threshold. When your balance is at or below this number, Emailit refills.
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Choose who’s notified. Review the email switches and enter Notification emails, separated by commas.
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Save and switch it on. Select Save refill settings, then turn on the switch at the top of the card. The switch saves as soon as you flip it.
Settings and defaults
| Setting | Default | What it does |
|---|---|---|
| Auto-refill switch | Off | Turns automatic purchases on or off. |
| Refill amount | $20 | Charged per refill. $20 to $500, whole dollars. Credits are added at your plan’s rate. |
| Minimum credit threshold | 10,000 | Refill when the balance is at or below this many credits. |
| Email when a refill is about to happen | On | Sends “Emailit is about to auto-refill your credits” before the charge. |
| Email when a refill happens | On | Sends “Emailit auto-refilled your credits” with the amount charged and credits added. |
| Alert when running out of credits | On | Sends “Emailit credits are running low” when the balance reaches the running-out threshold. Works even with auto-refill off. |
| Running-out threshold | 1,000 | Balance at which the running-out alert is sent. |
| Email the same addresses when a new invoice is issued | On | Sends “New Emailit invoice” with a link when an invoice is paid. |
| Notification emails | Empty | Who gets all of the emails above. If empty, they go to the workspace’s billing email. |
The balance Emailit checks is the same as Credits remaining on the Billable usage tab: included credits left this month plus purchased credits.
How refills work
- Checks run in the background. Emailit checks balances regularly, not on every email, so set the threshold high enough to cover your sending between checks.
- One refill per hour. After a refill, the next one can happen an hour later at the earliest. If you send more than one refill’s worth of credits in an hour, raise the Refill amount.
- The default card is charged. The charge uses the workspace’s default card without a checkout page. If there’s no default card, nothing is charged.
- Purchased credits. Refilled credits are purchased credits. They never expire and count toward the first credit purchase rule on Pay as you go.
- Failed charges. If the card is declined, no credits are added. Update the card under Payment method.
How alerts work
The running-out alert is sent at most once every 24 hours per workspace, so a low balance doesn’t flood your inbox. Set the Running-out threshold above your typical daily usage to get a day’s warning.
With auto-refill on, a sensible setup is a running-out threshold below the refill threshold. You then only get the alert if a refill fails or can’t keep up.
Example
A Pro workspace sends about 20,000 emails an hour at peak. With a Refill amount of $20 it gets 200,000 credits per refill, which covers about ten hours of peak sending, so one refill an hour is plenty. A Minimum credit threshold of 50,000 leaves room for sending between balance checks.
Turn auto-refill off
Turn off the switch at the top of the Auto-refill card. Credits you already bought stay in the workspace.