How-to
Invite people to a workspace
Add teammates to an Emailit workspace with an email invitation or a 24-hour invite code, cancel invitations, and fix expired or wrong-account links.
There are two ways to bring someone into a workspace: send an email invitation to a specific address, or generate an invite code anyone can use. This page shows both, and how to fix invitations that don’t work.
Before you begin
- You’re an Admin of the workspace. Members can see invitations but can’t create them. See Members and roles.
- If the workspace has an AppSumo license, check that you haven’t reached its member cap. Pending email invitations count toward it.
Choose a method
| Email invitation | Invite code | |
|---|---|---|
| Sent to | One email address | Anyone you share it with |
| Role | Admin or Member, your choice | Always Member |
| Valid for | 7 days | 24 hours |
| How they join | Open the link in the email and accept | Enter the 8-character code when setting up a workspace |
| Must match an address | Yes, they must accept with the invited address | No |
| Revoke | Cancel Invitation | Revoke |
Send an email invitation
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Open Members. Go to WorkspaceSettingsMembers and select Invite Member.
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Enter the details. Type the Email address and choose a Role: Admin (“Full access to workspace settings, members and billing.”) or Member (“Can manage emails, campaigns, contacts and templates.”). Then select Send Invitation.
-
They accept. The person receives “You have been invited to join Acme on Emailit” from
noreply@emailit.com. They select Accept invitation and land onhttps://dash.emailit.com/invitations/accept/<token>.
On the invitation page, the person can:
- Select Accept invitation if they’re already signed in with the invited address.
- Sign in with Log in and accept. If they use emailed sign-in codes or an authenticator app, they finish that step first and the invitation is accepted afterwards.
- Select No account yet? Sign up to create an account with the invited address. The invitation is accepted when they finish sign-up.
The invitation shows in the member list as Invitation pending until it’s accepted. You can’t send a second invitation to an address that already has a pending one, or to someone who’s already a member.
Decline an invitation
Invited people can ignore the email, and the invitation expires after 7 days. To decline it right away, open the same link with decline instead of accept: https://dash.emailit.com/invitations/decline/<token>, then select Decline invitation.
Cancel an invitation
On WorkspaceSettingsMembers, select … > Cancel Invitation on the pending row and confirm. The link stops working immediately.
Share an invite code
Invite codes are handy when you don’t know someone’s address yet, or for a teammate who’s about to sign up.
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Generate a code. On WorkspaceSettingsMembers, select Invite code and then Generate code.
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Share it. Copy the 8-character code, for example
A1B2C3D4, and send it to your teammate through a channel you trust. It expires 24 hours after you create it. -
They join. After signing up and verifying their email, your teammate sees Set up your workspace. Under Join a workspace, they enter the Invite code and select Join workspace. They join as a Member.
Someone who already has a workspace can open dash.emailit.com/create-workspace to reach the same Join a workspace form.
Active codes are listed under Active invite codes on the Members page with their expiry time. Select Revoke to stop a code before it expires. Until it expires or you revoke it, a code can be used by more than one person, so share it only with the people you mean to invite. Promote them to Admin afterwards if needed.
Verify it worked
The new person appears in the member list with their Role and Joined date, and the workspace appears in their workspace switcher.
Troubleshooting
| Message | Cause | Fix |
|---|---|---|
| Invalid or expired invitation | The link is older than 7 days, was cancelled, or was already used | Ask an admin to send a new invitation. |
| This invitation is for ada@example.com. Please log out and log in with the correct account. | You’re signed in with a different address | Log out and sign in, or sign up, with the invited address. |
| You are already a member of this workspace | You already joined | Open the workspace from the switcher. |
| An invitation has already been sent to this email | A pending invitation exists | Cancel it first, then invite again. |
| Invite code is invalid or has expired | Typo, older than 24 hours, or revoked | Ask an admin for a new code. |
| This AppSumo license includes N workspace member(s). | The AppSumo member cap is reached | Remove a member or cancel a pending invitation, or upgrade the license tier on AppSumo. |
The invitation email comes from noreply@emailit.com. If it doesn’t arrive, ask the person to check spam, then cancel and resend the invitation, or use an invite code instead.