Overview
Workspaces
A workspace holds your domains, API keys, emails, contacts, members and billing. Learn to create and switch workspaces, sandbox mode and per-workspace limits.
A workspace is the container for everything you send with Emailit. Use one per product, brand, environment or client, and invite the people who work on it. This page explains what a workspace holds, how sandbox and production modes work, and which limits apply per workspace.
What belongs to a workspace
Everything except your personal login lives in a workspace:
- Sending: sending domains, API keys, emails and their logs, templates, webhooks, suppressions, events and analytics.
- Marketing: contacts, custom fields, audiences, campaigns, forms and automations.
- Team: members, roles, invitations and invite codes.
- Billing: plan, included and purchased credits, add-ons, payment method, billing email and invoices.
- Settings: name, data retention, automatic suppression and requests to the Emailit team.
Nothing is shared between workspaces. An API key only works in its own workspace, and a domain verified in one workspace must be added and verified again in another.
How it works
Your account can belong to many workspaces, with a role in each. The dashboard shows one workspace at a time:
- URL. Dashboard pages use the pattern
https://dash.emailit.com/<workspace-id>/<page>, for examplehttps://dash.emailit.com/w1a2b3c4d/dashboard. Openinghttps://dash.emailit.comtakes you to the last workspace you used. - Switch. Select the workspace name at the top of the sidebar, search your workspaces and pick one.
- Create. In the same menu, select Create Workspace and enter a name. You become its owner and an Admin.
- Rename. Admins can rename a workspace under WorkspaceSettingsGeneral.
The person who creates a workspace is its owner. The owner is always an Admin, can’t be removed, and receives domain, webhook and sending health alerts. See Members and roles.
Workspaces can’t be deleted from the dashboard. Email support@emailit.com if you need one closed.
Sandbox and production
Every new workspace starts in sandbox mode. The dashboard shows a banner: “This workspace is not verified. Emails can only be sent to workspace members’ account emails.”
| Sandbox | Production | |
|---|---|---|
| Recipients | Only the account emails of workspace members | Anyone |
| Campaigns | Blocked | Allowed |
| API sends to other recipients | 403 with unverified_workspace_recipient |
Accepted |
| SMTP to other recipients | 550 at RCPT TO |
Accepted |
To move to production, an admin verifies a sending domain and requests production access. The Emailit team reviews the request. Each new workspace needs its own approval. See Production access.
Suspended workspaces
If a workspace’s bounce rate gets too high, Emailit suspends it. The dashboard shows Workspace suspended: “New mail will not send until support restores this workspace.” While suspended:
- API requests that change data, such as sending email, return
403 Workspace is suspended. Read requests still work. - Queued email is held instead of delivered.
- The owner receives “Your Emailit workspace has been suspended”.
Contact support@emailit.com to restore the workspace. See Sending health.
Limits are per workspace
Plans, credits and limits belong to a workspace, not to your account. Each workspace has its own plan, credit balance, sending limits and domain allowance, and upgrading one workspace doesn’t change the others.
| Pay as you go | Pro | Business | Custom | |
|---|---|---|---|---|
| Included credits / month | Up to 3,000 | 100,000 | 2,500,000 | Flexible |
| Sending domains | 3 (25 after your first credit purchase) | 100 | 1,000 | By agreement |
| Webhook endpoints | 3 | 10 | 100 | 100 |
| Subscribers per audience | 10,000 | 50,000 | 250,000 | Unlimited |
New workspaces also start at 2 emails per second and 5,000 emails per day. See Limits and quotas.
Partner and referral bonus
If you signed up with a partner or referral code, the monthly bonus credits go to the first workspace you create. Workspaces you create later, or join with an invitation, don’t get the bonus. See Refer a friend and Partner program.